PAN portal

Applying for additional funding

Patients or their caregivers can apply for additional funding within the same initial 12-month grant eligibility period if the patient runs out of funds and their balance is $0. 

Steps in the portal 

1. Go to the PAN portal and log in to your existing account.  
2. Once logged in, go to the “Grants” tab. In the “Active grants” section, find the grant you want to apply for additional funding. 
3. Once you’ve found the correct grant, in the far-right “Actions” column, click the arrow next to “Action” and select “Apply for additional funding.” 
4. Review the additional funding pop-up screen, then press “Continue.” You’ll find out right away if you were approved for additional funding. 

Applying for a renewal grants

Patients or their caregivers can apply to renew a grant if the 12-month grant eligibility period has ended or is about to end within 30 days.  

Steps in the portal 

1. Go to the PAN portal and log in to your existing account. 
2. Once logged in, go to the “Grants” tab. In the “Active grants” section, find the grant you want to apply to renew. 
3. Once you’ve found the correct grant, in the far-right “Actions” column, click the arrow next to “Action” and select “Apply for a renewal.” 
4. Review the renewal grant information pop-up, then click “Continue.” 
5. Review the current patient information to confirm if it’s still accurate. If you need to update anything, click “Edit section” in the appropriate section then click “save.” 
6. Check the box after each section to confirm that the information as accurate, then click “Next.”
7. Finally, review the attestation and click the box to confirm if you agree. Then press “Submit & next.’ You should find out right away if your application was successful. 

Download this guide as a PDF

Joining a disease fund wait list

Each closed disease fund has its own wait list. You can join a wait list whenever a fund is closed. You will remain on the wait list until the fund opens for applications.

Steps in the portal:

1. Go to the PAN portal and log in to your existing account.
2. Once logged in, go to the “Grants” tab, and select the “New grant” button in the upper right-hand corner.
3. Review the eligibility criteria and enrollment checklist, then select “Next” at the bottom of the screen.
4. You can then search using either your disease or your medication to find a disease fund. If the fund is closed, it will say “Closed, wait list available” next to the disease fund name.
5. Select the closed disease fund you’re interested in joining the wait list for and then select “Next.”
6. On the next screen, click the plus sign next to any medications you’re taking for this specific disease.
7. Confirm that the medications you picked are accurate. If you’ve missed any medications or something does not look right, you can select the minus sign next to any medication you’d like to remove or select “Add another medication” to add a new medication. Once your list of medications is correct, select “Yes, begin application.”
8. Confirm that you want to be added to the wait list by selecting “Yes.”
9. Next, confirm that all of the personal and demographic information listed is still accurate. Please update anything that might have changed. Once you are done, select “Add to wait list” at the bottom of the screen.
10. You are now on the disease fund wait list and will receive an email going over any next steps and what to do once the wait list opens.

Download this guide as a PDF

How to enroll a new patient in a disease fund in the PAN portal

Eligibility criteria vary by disease fund and type of grant. Find out if your patient qualifies for PAN grants by searching our disease fund list for open funds and complete the quick eligibility screening. You’ll find out immediately if you’re eligible to continue with the application.

Steps in the portal:

Go to the PAN portal and log in to your existing account. If you don’t have an account, please refer to our guide on how to create a portal account. If you have forgotten your password, select “Forgot your password?” to reset it; reset it and then log in.   

Once logged in, go to the “Patients” tab and confirm if your patient is already listed in the PAN portal. Search for the patient by their Member ID and date of birth, or first and last name and date of birth. If the patient isn’t already added to your PAN portal, select “New enrollment.”

Search by your patient’s disease or medication: Select which option, then enter at least three characters to see a list of funds or medications.

• If the disease fund is open, it will say “Open” next to the disease fund name in the search bar.
• If a fund has a status of “Open to Waitlist Only” then only patients currently on the wait list can apply. If you have a patient on the wait list and you’d like to enroll them in a grant, refer to our “How to enroll patients from the wait list” guide.
• And if the fund is not open with a status of “Closed, wait list available”, you can still sign your patient up for the wait list.

Once you’ve identified an open disease fund for your patient, select the disease fund you’re interested in and then select ‘Next.’

Add medications: On the next screen, click the plus sign (+) next to any medications your patient is taking for this specific disease. If you add a medication by accident, simply click the minus sign (-) next to the medication name to remove it from the list. You can also scroll to review medications or use the search bar to find them. Then, click “Next.”

Next, confirm that the medications you picked are accurate: If you’ve missed any medications or something does not look right, you can select the minus sign next to any medication you’d like to remove or select “Add another medication” to add a new medication. Once your list of medications is correct, select “Yes, begin application.”

Begin the patient’s application: First, you’ll fill out the eligibility pre-screen. This will include information about where your patient lives as well as their insurance type, household, and gross income. You will then be asked to select the patient’s ICD-10 code(s) for this disease. All covered ICD-10 codes will be listed. Click the grey plus sign (+) beside the code to add it to the list. To remove a diagnosis code from the list, click the grey minus sign (-). Note: You can find covered diagnosis codes on each disease fund page on the PAN website. After completing each section, select “Next.” 

Once you’ve completed the eligibility pre-screen, you’ll find out instantly if your patient is eligible for the grant, with a box at the top of the screen with a green check mark that says, “The patient is eligible for the [disease fund name] fund.”

• If your patient does not meet fund specific eligibility requirements or if the disease fund is closed, the PAN Foundation provides a list of available alternate funding resources, inclusive of commercial co-pay assistance programs and other assistance programs to your patient.
• If your patient is eligible for the fund, continue the application by providing additional patient information including name, date of birth, social security number, demographics, preferred communication method, and address.

Once completed, select “Next.”

Then, provide the patient insurance information, including insurance type and cardholder ID, and select “Save & next.”

Next, review your application: You can edit any information by clicking the “Edit” button in the right-hand corner of each section. If everything is accurate scroll to the bottom and select “Save & next.”

Finally, please read the patient attestation carefully and select “Submit application.”

If the application was successful, you will find out instantly, and your patient can begin using their grant right away.

Important Note: If your patient’s application is incomplete, or missing information, and you don’t complete the full application during the session, you must submit a new application.

If you need to attempt a new application for the same patient and disease fund, you should contact the PAN Foundation at 1-866-316-7263, Monday through Friday, 9:00 AM – 5:00 PM ET.

For more information about how to manage a patient grant, explore our grant help center webpages.

How to apply for additional funding or a renewal grant in the PAN portal

If you’re not sure whether your patient should apply to renew their grant or for additional funding, review our webpage about applying for grants or review the definitions below:

Grant renewal: Renewal grants are applicable to all types of PAN grants: copay, health insurance premium, and transportation. If the 12-month grant eligibility period has ended, or is about to end within 30 days, and your patient needs money for another 12 months, you can apply to renew the grant on behalf of a patient if the disease fund is open. If a renewal grant is approved, a new 12-month eligibility period begins.

Additional funding: Additional funding is only applicable to copay and health insurance premium grants. If your patient’s current PAN grant balance is $0 but they need more money to pay for medication before their eligibility period ends, you can apply for additional funding for your patient if the fund is open. If approved, your patient will be able to use the additional funds during the rest of their eligibility period.

Steps in the portal:

Go to the PAN portal and log in to your existing account. If you don’t have an account, please refer to our guide on how to create a portal account. If you have forgotten your password, select “Forgot your password?” to reset it; reset it and then log in.   

Once logged in, go to the “Patient” tab.

Patients are listed in alphabetical order. You can search for a patient by scrolling or use the search bar in the top lefthand corner to search by patient name, PAN ID number, or disease fund. TIP: To view only patients eligible for renewals or additional funding, go to the top right corner of the patient list and select “Renewal available” or “Additional funding.”

Once you’ve found the right patient, select “View/Edit Profile” under the actions tab on the right.

On the next page, select the action tab on the patient’s most recent grant and select “Apply for a renewal” or “Add funding.” This will begin the renewal or additional funding application.

To apply to renew a patient’s grant, under “Options available” click “Apply for a renewal” and then “Continue” on the pop-up screen.

• Review the current patient information to confirm if it’s still accurate. If you need to update anything, click “Edit section” in the appropriate section then click “save.”
• Check the box after each section to confirm that the information is accurate, then click “Next.”
• TIP: Please ensure all fields have the required information. Otherwise, you will not be able to continue.
• Finally, review the attestation carefully and check the box to confirm if you agree. Then click “Submit & next.”
• You will find out right away if your application was successful.

To apply for additional funding for your patient, under “Options available” select “Add funding” and then “Continue.”

• Review the Additional Funding screen then select “Continue.”
• You’ll find out right away if your patient was approved for additional funding.

Download this guide as a PDF.

How to sign a patient up for a disease fund wait list in the PAN portal

Each closed disease fund will have its own wait list. You can add patients to the list whenever a fund is closed.

Steps in the portal:

Go to the PAN portal and log in to your existing account. If you don’t have an account, please refer to our guide on how to create a portal account. If you have forgotten your password, select “Forgot your password?” to reset it; reset it and then log in. 

Once logged in, you can add a patient to a wait list two different ways.

Option 1: New patients only, through the Patient tab

Once logged in, go to the “Patient” tab. Select the “New enrollment” button in the upper right-hand corner.

Next, you can search either by the patient’s diagnosis or by the medication the patient is taking.

If the disease fund is closed, it will say “Closed, wait list available” next to the disease fund name.

Select the closed disease fund your patient is interested in joining and then select ‘Next.’

On the next screen, click the plus sign (+) next to any medications your patient is taking for this specific disease. If you add a medication by accident, simply click the minus sign (-) next to the medication name to remove it from the list. Then, click “Next.”

You’ll be taken to a new screen to confirm that the medications you picked are accurate. If you’ve missed any medications or something doesn’t look right, select “Search again” to make the correction. Once your list of medications is correct, select “Yes, begin application.”

Before you can move forward, confirm that you want to add your patient to the wait list by select ‘Yes.’

Next, fill out the patient information on the screen, including your patient’s personal, demographic, and, if necessary, caregiver information.

You can add an additional subscriber by clicking “Add subscriber” if you’d like anyone else to have access to the patient’s wait list details or be notified when the wait list opens.  To ensure the additional subscriber has access to the patient’s wait list details and is notified when the wait list opens, it’s important that all contact information for additional subscribers is accurate—including name spelling.

Once you are done, select “Add to wait list” at the bottom of the screen.

Option 2: New and existing patients, through the Wait List tab

Once logged in, navigate to the “Wait List” tab in your portal account.

You can scroll through the list or use the search function to find a specific disease fund.  When you find the disease fund you’re interested in, select the drop-down arrow next to “Action” then “Add Patient to the DFWL.”

Next, you’ll see an option to add an existing patient already linked to your portal account, or a new patient to the wait list–select ‘Next.’

If you select “New patient,” it will take you through the same process described in option 1 above of creating a new patient record.

If you select “Existing patient,” you’ll be taken to a screen that allows you to search for and select the appropriate patient’s name from a list of linked patients.

Click the box beside the patient name, then select “Next.”  Then confirm the patient information is still accurate and select “Add to wait list.”

Confirm you’d like to add this patient to the wait list by selecting ‘Yes.’

Check the inbox for the provided email address

Congratulations! Your patient is now on the wait list. You will receive an email with the next steps and what to do once the wait list opens.   It’s important to monitor the inbox for the provided email address because the wait list enrollment period is two business days once the fund opens to the wait list.

To view all your patients on a specific disease fund wait list, visit the wait list tab.

For more information about how to manage a patient grant or wait lists, explore our grant help center webpages.