Disease funds
- Find a disease fund. You can filter by open/closed status, insurance type, and
- Formulary of all medications covered by active funds
- Federal Poverty Level (FPL) guidelines
- How to apply: a guide to everything you need to know and what documents you will need for your application
- PAN portal help: detailed how-to guides to creating an account, applying in the portal, wait lists, and more.
- How to check your balance
- Sign up for FundFinder to get email or text alerts when a fund opens
Verify information
Activate your debit card
- Activate your PAN debit card *this is only for transportation grants
- Spending limits and what’s covered by your debit card
PAN portal
DMR Form
- Download the Direct Member Reimbursement Form (DMRF)
- How to submit your reimbursement
- Upload reimbursement documents online
Pharmacy and provider claims
- Upload claims documents online
- Rx Group Numbers list
- Denied claims reasons and other help
- Guides to pharmacy claims and provider claims
Contact us
- Contact us by phone: 1-866-316-7263.
- Call center hours: Monday through Friday, 9 a.m. to 5:30 p.m. ET. Note: hours extended to 9 a.m. to 7 p.m. ET for the month of January 2026. We are experiencing a high volume of calls and wait times may be longer.