Beginning June 26 at 5:30pm ET, PAN’s call center and portals will be closed as we transition to the new unified TotalAssist program. We encourage you to complete any enrollments, grant management tasks, or time-sensitive claim submissions prior to June 26. Our new call center and TotalAssist portals will be available again starting July 1 at 8:30am ET. All active and recently expired (January 1, 2026, or later) PAN legacy grant information will be available again on July 1 via the TotalAssist portal. The new portal can be found at TotalAssist.org. The call center can be reached by calling toll free, 866-512-3861.
For questions about our merger
If you have questions about our strategic merger with Patient Advocate Foundation, you can find information on our site dedicated to the merger. Please submit your inquiry on that website.
Get help with clinical trials
Clinical trials navigators are here to offer free, personalized assistance and education tailored to your clinical trial journey. Whether you have questions about the clinical trial process or need help finding the right trial for you, our helpful navigators are just a phone call away. Call 1-855-329-5969, Monday through Friday, 9 a.m. to 5:30 p.m. ET.
Donor or giving inquiries
Contact us with questions about your donation, updating your contact information, or anything else related to giving. You can also explore the many ways you can give to PAF and support patients.
Media and speaker inquiries
Contact us with media inquiries, request a speaker from our healthcare access experts, and learn about the research and insights the Patient Advocate Foundation can provide for you.
Share your story
Your journey can inspire others! Whether you’ve received support from Patient Advocate Foundation (or PAN Foundation), or you’re a devoted caregiver, healthcare provider, or pharmacist, you have a unique perspective on healthcare navigation, access, and affordability issues. We make it easy to share your story—in your written words, and/or by recording a quick video in your voice.
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