How wait lists work
PAN disease funds are open on a rolling basis for a limited period based on the funding available and demand from patients.
If the fund you want to apply to is closed, and you are eligible for that fund, you can sign up for the wait list and we will notify you immediately when it opens again. Patients may add themselves to the wait list or be added by a provider, pharmacy, or caregiver.
Patients on the wait list get the first chance to apply for a fund when it opens. When a disease fund becomes available, we will notify you by email to apply before we open the fund to the public.
FundFinder
You can also sign up for a FundFinder account. Making an account lets you browse a list of over 200 financial assistance programs, including the PAN Foundation. You can then follow any fund you want to get notified as soon as assistance is available.
How to join a wait list
The easiest way is to find your disease fund on our website and check your eligibility. If you are eligible, but the fund is closed, then click to sign up for the wait list.
You must provide this information to sign up for a wait list:
- Your diagnosis, in order to choose a disease fund
- Your (or your patient’s) full name, date of birth, Social Security Number, home address, phone number, and valid email address to contact you
- Providers and pharmacists will need to provide their full name, email address, or the email or another person to contact at your practice, in addition to the patient’s information
You will get an email that you’ve been added to the wait list.
Important note about email addresses
Please note that PAN sends critical wait list status messages to the email address used when signing up for the wait list. We encourage you to ensure that the email address used is checked often.
Providers and pharmacies: if your patient does not have an email address, you can provide your email address on behalf of the patient.
When a wait list opens
The wait list process is first-come, first-served. When a fund opens in wait list status, people on the wait list will get an email inviting them to apply in the next two business days. This email will include a link unique to the patient, and the patient’s wait list ID number. You can apply online by clicking that unique link, or call us to apply by phone.
Important note about the window to apply
The wait list period is open for a window of two business days only. At the end of two business days, we will no longer accept applications from the wait list.
If you miss this window to apply, you will be removed from the wait list. If this happens and you are removed from the wait list, you can join the wait list again. We encourage you to check your email regularly, so you do not miss an important funding notification.
Applying from a wait list
Once you get the wait list email that your fund has opened, you should apply as soon as possible. The wait list period is open for two business days only.
There are two ways to apply from the wait list, whether you’re a patient, or applying on behalf of a patient:
- Through your PAN portal: When you receive the invitation email, there will be a unique link. Click your unique link, and you will be directed to the provider or pharmacy portal and can continue the application process as normal on behalf of your patient. The portals are available 24/7.
- By phone: 1-866-316-7263, Monday through Friday, 9:00 a.m. to 5:30 p.m. ET. Your email also includes a wait list ID for your patient. When you call us to apply, please have the wait list ID number at the ready for the representative and they will be able to help you through the application process.
After you apply
Within four business days, you will be notified by email about grant approval. If you are awarded a grant, you can begin to use that grant immediately.
If you are not awarded a grant because the funds have run out, you will stay on the wait list and you will be moved closer to the top of the list. You won’t lose your place on the wait list. You will be notified the next time your disease fund opens in wait list status.
Helping your patients with wait lists
Providers and pharmacies may also add a patient’s name to the wait list on our website, through our portals, or by calling us at 1-866-316-7263, Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
If your patients need assistance from a closed disease fund, we encourage you to sign them up for the wait list. There is no limit on the number of patients you can sign up, though you must sign each patient up individually.
To confirm whether your patient is on a wait list, log in to your portal, select “Disease Fund Wait List,” find your fund and select “see list.” If your patient no longer needs help, notify us by sending a secure message in your portal, or call us.
Contact us
If you have questions or need help with wait lists, contact us online or call 1-866-316-7263, Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
Portal guides
We created short how-to guides to take you through the steps of managing wait lists—showing you where to click and what information to fill out. Guides are provided as PDFs that you can view and download. View all portal guides
