Are you ready to apply for a PAN grant?
You can apply online anytime or call us to apply by at 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET. Healthcare providers and pharmacies can apply on behalf of their patients, online or by phone.
Si necesita ayuda para solicitar o administrar una subvención, llame al 1-866-316-7263, de lunes a viernes, de 9:00 a. m. a 5:30 p. m., hora del Este. En la grabación, presione 2 para hablar con alguien en español.
Find a fund and check eligibility
Search for a fund by disease or medication name in our disease fund directory, then use the checklist to find out if you’re eligible. You can also log in to your existing PAN portal account, or create a new portal account, and check a fund’s eligibility criteria in the PAN portal.
- If a fund is open, check your eligibility and apply if you are eligible.
- If a fund is closed, join the wait list if you are eligible.
If you need more information about eligibility, read how eligibility works for our various types of grants.
Prepare to apply
Before you apply, make sure you have this information on hand:
- Your diagnosis and medications
- Your provider’s contact information, including name, and phone number
- Your health insurance carrier name and your insurance member ID
- Your contact information, including email and social security number
- Your adjusted gross annual household income
Healthcare providers and pharmacies: you will be asked for additional information. Read our guide to enrolling your patients.
If you need help creating or using your portal account, read our portal guides.
How to apply for an open fund
The fund must be open, and you must be eligible, to apply for a PAN grant. Healthcare providers and pharmacies can check eligibility and apply on behalf of their patients.
There are two ways to apply for a new grant when a fund is open:
- Apply online 24/7 through the PAN portal.
- Apply by phone: call 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET.
Enrolling your patients
Providers and pharmacies can enroll patients in the PAN portal, or by phone. The enrollment process is similar to patient self-enrollment. Be prepared with the above patient application information. We provide details about how you can apply for any PAN grant on behalf of your patient in our guide to enrolling your patients.
Verification after you apply
Sometimes, we may conditionally approve your application and will request that you verify your income or provide documentation of your health insurance premium in order to provide final approval.
Verify your income
If you have been asked to verify your income, use our online income verification form to submit documents for income verification. Have your 1040 tax form ready. If you do not have a 1040 tax form, you will need to provide the following information:
- PAN member ID
- Household size
- Annual income
- Brief explanation of the reason you don’t have the 1040 tax form
Verify your health insurance premium
If you have been asked to verify your insurance information or health insurance premium amount, you can use our online premium verification form to submit documents for health insurance premium verification. Have your insurance information ready. You will need to attach a digital copy (such as a photo or a PDF) of one (1) of the following:
- Social Security Administration benefit verification letter
- Paystub(s) for one whole month
- Insurance statement
- COBRA coupons
- Insurance statement/bill from educational institutions
After your grant is approved
Once your grant is approved, you can use your PAN grant funds immediately. Just give your enrollment information to your provider or pharmacy.
You’ll get an official welcome letter and PAN identification card via email or in the mail within five to seven business days.
Check our PAN portal guides for information about how to create your PAN portal account, and how to manage your grants directly online using the PAN portal. If you have any questions that are not answered here, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
Activate your debit card (transportation only)
If you were approved for a transportation grant, you will receive a prepaid Visa debit card in the mail 15-20 business days after your grant is approved. You will need to activate the debit card before first use. Please note: transportation grants are the only type of PAN grant where the patient is issued a debit card to use grant funds. Learn what’s covered by your transportation grant.
Get additional funding or renew a grant
If you’re a current PAN grant recipient, you may be eligible to apply for more grant money during the same year, or to renew your grant for another year. Learn more.
Portal guides
Check our PAN portal page for more information, including updated guides and instructions on how to create a portal account and manage grants in the PAN portal. If you have any questions that are not answered here, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
TotalAssist Fund Notification System
Under the new TotalAssist program, launching July 1, 2026, we will offer enrollments on a first-come, first-served basis. To help ensure you are notified as soon as a TotalAssist fund opens, we offer a user-friendly fund notification communication system.
Our notification system allow you to:
- Select the communication delivery method(s) you prefer, from email, SMS text, and/or automated phone call*. You can select one or multiple communication options.
- Receive notifications for one fund, multiple funds, or all funds.
- Update your settings and preferences at any time.
- Unsubscribe at any time.
We are committed to ensuring you receive timely fund notifications for easier, faster access to the help you need. Visit TotalAssist.org/notify to learn more and sign up today.
*Disclaimer: Fund opening notifications are sent immediately to registered users. There may be variability in the time it takes to receive a fund notification based on a user’s internet or service provider quality and other network relay delays that impact message delivery. Automated phone call notifications are slightly delayed as compared to email or SMS text notifications. Message and data rates may apply.
