Contact us

How can we help you?

Talk to an interpreter

We provide live interpretation in more than 100 languages. You can request to talk to an interpreter in your preferred language.

• Call us at 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET.
• At the first recorded menu, select the option for another language. You will be connected to an interpreter who will help with your call.

Telecommunications Relay Service (TRS)

To use the national TTY-based Telecommunciations Relay Service (TRS), call 711, and then ask the communication assistant to dial 1-866-316-7263. Our contact center is open Monday through Friday, 9 a.m. to 5:30 p.m. ET. Learn more at FCC.gov.

Apply for PAN grants

You can apply online through the PAN portal or by phone. We encourage you to apply online through the PAN portal, but to apply by phone, call us at 1-866-316-7263, Monday through Friday, 9 a.m. to 5:30 p.m. ET. Healthcare professionals can apply online or by phone on behalf of their patients. 

• Find a disease fund and check eligibility
• PAN portal

Verify your income and/or insurance premium

If you have been asked to verify your income and/or your health insurance premium, to complete your grant application, you can submit documents through our secure online form. You can also mail or fax documents.

• Verify your income
• Verify your insurance premium

Activate your PAN debit card

If you have been awarded a PAN transportation grant, you will receive a PAN debit card to use for these covered expenses. You must activate your card before you can begin using it; use our easy and secure online form.

• Activate your debit card

File a claim or get reimbursed

Do you need to file a claim?

• If you’re a patient, complete the direct reimbursement form and mail or fax the required documents to the address below.
• If you’re a healthcare professional, find information at provider claims and pharmacy claims.

If you have questions related to claims, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Call for clinical trials help

Our ComPANion Access Navigators are here to offer free, personalized assistance and education tailored to your clinical trial journey. Whether you have questions about the clinical trial process or need help finding the right trial for you, our warm and knowledgeable ComPANions are just a phone call away.

• Call for clinical trial help: 1-855-329-5969, Monday through Friday, 9 a.m. to 5:30 p.m. ET.
• Learn more about our ComPANion Access Navigator services

Media inquiries and speaker requests

Contact us with media inquiries, request a speaker from our healthcare access experts, and learn about the research and insights the PAN Foundation can provide for you.

Whether you’re a journalist working on a story or an event organizer planning a panel, our experts bring insight, patient experiences, and data-driven research to the national conversation around healthcare access and affordability. We regularly work with media outlets to provide interviews, patient perspectives, research, and to participate in dozens of speaking engagements every year.

• Submit your inquiry or request a speaker

Share your story

Your journey can inspire others! Whether you’re a PAN grant recipient, a devoted caregiver, healthcare provider, or pharmacist, you have a unique perspective on the healthcare affordability crisis. We make it easy to share your story—in your written words, and/or by recording a quick video in your voice.

• Share your story as a patient, caregiver, or provider
• Share your story as a donor
• Share your experience with healthcare policies

Donate by mail or online

Donating online is the fastest and most secure way to help people in need afford their medications. Learn more if you would like to donate by mail (US postal service or FedEx).

Compliance hotline

A confidential compliance hotline is available for individuals to report fraud, waste or abuse concerns and issues anonymously. Please include the PAN Foundation as the company name with your report.

Download the smartphone app: The Anonymous Reporting app is available in the Apple App Store and Google Play Store. On the app, use the keyword panfoundation to save and submit your report.

Call the hotline: 877-210-0006

Submit a fax: 215-689-3885

Send an email

Submit online

Contact PAN’s headquarters

Get in touch with our team or send mail to our headquarters. Note: Use the above online contact form to submit questions relating to disease funds, medications, and claims or media, partnership, and vendor inquiries.

PAN Foundation
1032 15th Street NW, Suite 413
Washington DC 20005