Contact us

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Contact Us – revised

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Talk to an interpreter

We provide live interpretation in more than 100 languages. You can request to talk to an interpreter in your preferred language.

  • Call us at 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET.
  • At the first recorded menu, select the option for another language. You will be connected to an interpreter who will help with your call.

Telecommunications Relay Service (TRS)

To use the national TTY-based Telecommunciations Relay Service (TRS), call 711, and then ask the communication assistant to dial 1-866-316-7263. Our contact center is open Monday through Friday, 9 a.m. to 5:30 p.m. ET. Learn more at FCC.gov.

Apply for PAN grants

You can apply online through the PAN portal or by phone. We encourage you to apply online through the PAN portal, but to apply by phone, call us at 1-866-316-7263, Monday through Friday, 9 a.m. to 5:30 p.m. ET. 

Healthcare professionals can apply online through the PAN portal or by phone on behalf of their patients. 

Call for clinical trials help

Our ComPANion Access Navigators are here to offer free, personalized assistance and education tailored to your clinical trial journey. Whether you have questions about the clinical trial process or need help finding the right trial for you, our warm and knowledgeable ComPANions are just a phone call away.

Share your story

Your journey can inspire others! Whether you’re a PAN grant recipient, a devoted caregiver, healthcare provider, or pharmacist, you have a unique perspective on the healthcare affordability crisis. We make it easy to share your story—in your written words, and/or by recording a quick video in your voice.

Contact us by phone, mail, or fax

To mail documents related to your grant application, submit a claim, donate by mail, or contact our headquarters, review the information below carefully to ensure your request is routed to the right place.

  • You can apply for a PAN grant online through the PAN portal or by phone. We encourage you to apply online, but to apply by phone, call us at 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET. 

    Healthcare providers and pharmacies can apply online through the PAN portal or by phone on behalf of their patients.

    To apply by mail or fax, complete this form and send the application to:

    PAN Foundation
    P.O. Box 30500
    Bethesda, MD 20824
    Fax: 1-866-316-7261

    If you have questions about your application that are not answered in our FAQs, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

  • If you’ve been asked to submit income verification documents, verify your income online, or mail or fax your materials to the following address or fax number:

    PAN Foundation
    1032 15th Street NW, Suite 413
    Washington, DC 20005

    Fax: 1-866-316-7261

    If you have questions related to income verification, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

  • If you have been asked to verify your insurance information or premium amount, you can use this form to submit your document online, or mail or fax your materials to the following address or fax number:

    PAN Foundation
    1032 15th Street NW, Suite 413
    Washington, DC 20005

    Fax: 1-866-316-7261

    If you have questions related to premium income verification, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

  • To mail a donation to PAN Foundation via US postal service, please mail your gift to:
    Patient Access Network Foundation
    PO Box 411439
    Boston, MA 02241-1439

    To send a donation to PAN Foundation overnight via FedEx:
    Bank of America Lockbox Services
    Patient Access Lockbox #411439 MA5-527-02-07
    2 Morrissey Blvd
    Dorchester, MA 02125

    Make your check or money order payable the PAN Foundation and include how you would like your donation designated in the memo line. If none is provided, we will gladly direct your donation where needed most.

  • Do you need to file a claim?

    If you’re a patient, complete the direct reimbursement form and mail or fax the required documents to the address below.

    If you’re a healthcare professional, review our pages on provider claims and pharmacy claims.

    If you have questions related to claims, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

  • A confidential compliance hotline is available for individuals to report fraud, waste or abuse concerns and issues anonymously. Please include the PAN Foundation as the company name with your report.

  • Get in touch with our team or send mail to our headquarters. Note: Use the above contact form to submit questions relating to disease funds, medications, and claims or media, partnership, and vendor inquiries.

    PAN Foundation
    1032 15th Street NW, Suite 413
    Washington DC 20005

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