Important: Patient Advocate Foundation’s TotalAssist program launches on July 1. Whether you’re a new patient, or you’re currently receiving assistance from Patient Advocate Foundation or PAN Foundation, visit our TotalAssist.org website to learn more about next steps, get helpful information, and access your portal account. Starting July 1, the call center can be reached by calling toll free, 866-512-3861 from 8:30am to 5:30pm ET.

Patient concerns regarding social determinants of health

Information about this website: Following the March 2026 merger of Patient Advocate Foundation and the PAN Foundation, this website is now a part of Patient Advocate Foundation and remains active during our website transition.

Where to find information during our transition:

Social determinants of health are a key indicator in health outcomes

Supporting our patients beyond copay assistance

Social determinants of health are the conditions in which people are born, grow, live, and work that shape their health, like housing and socioeconomic status. Leaving social factors unaddressed can lead to problems adhering to treatment and poor health outcomes. Conversely, addressing social determinants has the potential to improve patient health outcomes and reduce avoidable healthcare spending. We polled 7,500 PAN grant recipients and asked them a series of questions about six key social determinants to find out their biggest concerns.  

Our report

Our survey focused on daily activities, food, healthcare services, housing and utilities, social support networks, and transportation, some of the factors that most closely intersect with our work and patient needs.

The survey found that 72 percent of patients indicated that it was “very hard” or “somewhat hard” to pay for their basic needs, such as food, housing, doctor’s visits, transportation, and heating.

Patients also reported on food insecurity, social and physical needs, and more. Review the full report for our findings, analysis, and recommendations.

Our free screening tool

Based on these results, we created a survey tool with strategic screening questions. We believe that understanding social determinants of health is critical for patient support and improving treatment adherence, so this new tool is available to all patient support organizations. Incorporating even a few screening questions can help organizations better understand and assist their patient communities.