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Jeanine Jones, SPHR-SCP

Chief Experience Officer

Jeanine Jones is a results-driven decision maker with more than 20 years of experience leading all facets of human resources and operations management. As PAN’s Chief Experience Officer, Jeanine leads operations, human resources, training, and the contact center, with a focus internally on PAN staff experiences and externally on ensuring that the patient experience meets the best-in-class standards the organization demands. She is responsible for creating, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices, and identifying and implementing long-range strategic talent management goals. She also collaborates with the executive leadership team to define PAN’s long-term mission and goals.

She also co-chairs the Diversity, Equity, and Inclusion Council with PAN’s Chief Diversity, Equity, & Inclusion Officer, to ensure DEI is embedded into all PAN’s policies and practices.

Jeanine has expertise in change management, succession planning, the HR employment life cycle, employment laws, and the policies of non-profit and for-profit companies. She is experienced in promoting diversity and inclusion, talent management, workforce planning, implementing Human Capital Management systems and process improvements to increase efficiency in HR operations.

She has played a key role in the growth of small and large-scale organizations with 100-120,000 employees. Most recently, she served as the Vice President of Human Resources and Operations at K. Neal Truck & Bus Center. Jeanine’s prior roles include Vice President, Human Resources for the American Diabetes Association, Human Resources Business Partner, Director Management Development & Staffing, Senior Director Diversity & Inclusion, Director HR Web Services & Business Transformation and District Director.

Jeanine holds a bachelor’s degree in consumer economics from the University of Maryland and a Senior Professional Human Resources certification. She is also a certified coach in Emotional Intelligence. In her spare time, she enjoys travelling around the world with family and friends and learning about different cultures.

PAN’s staff works day in and day out to help our patients get the care they need and deserve. I’m proud to help grow this passionate team and empower them to deliver their best for the patients we serve.

Jeanine Jones, Chief Experience Officer