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Michael Ballew

Senior Project Manager

Michael Ballew oversees business strategy and analytics, workforce management, user acceptance testing, and project management for the call center and works closely with the call center management team in implementing new launches and prioritized initiatives. Michael has been with the PAN call center since 2017 and his favorite part of this journey so far is being able to support so many people around him to achieve their career goals and watch them grow to leadership roles inside and outside of the program. Michael has a military background as well as extensive healthcare call center industry knowledge and experience. During his career, he has held nearly every position within call center operations from data entry specialist and call center agent to call center management.