In this blog series, we’re pleased to introduce you to our wonderful call center representatives who understand the financial hardships that may come with a diagnosis and are on the line, ready to offer caring and compassionate service.
What motivated you to join PAN’s call center team?
Discovering that PAN helps people who can’t afford their co-pays was mind blowing to me. Looking at the number of people we help still amazes me. Knowing that the work I do positively impacts so many people is fulfilling.
What questions do you get most often from providers?
Most of the providers need help with submitting claims. So most of the questions I get are directed towards claims processes.
How do you describe your work to people who don’t know about PAN?
I describe my job as very satisfying. Before I started working for PAN, I was not well informed about the financial cost of healthcare and how people struggle as a result. After joining PAN, I gladly tell people about the importance of this issue.
What are three words you would use to describe yourself?
Honest, outspoken and funny.
What are your tips for having a great phone conversation with patients or providers?
Be ready and calm. Have a positive mindset. Listen attentively. Speak slowly and clearly.
Was this helpful?