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Travel Assistance Programs

 

The Patient Access Network (PAN) Foundation offers travel assistance for patients who need assistance paying for travel to and from their treatment sites. Here are some of the commonly asked questions we receive about our travel assistance programs.

 

  1. What is the travel assistance program?
  2. What kind of travel options are available to patients?
  3. How can I qualify for the travel assistance programs?
  4. Will PAN’s travel assistance programs support the travel expenses of multiple treatment visits?
  5. Once I am enrolled in a travel assistance program, how do I set up my travel?
  6. How will I pay for my travel expenses?
  7. Can I receive grant benefits from co-pay assistance and a travel assistance program at the same time? If so, how can I apply?
  8. Who should I contact if I lose my card?
  9. Is there a list of approved locations where I may use my card?
  10. Who can I contact for help using my card?

    1. What is the Travel Assistance program?
 

PAN’s travel assistance programs are designed to help people get to and from their treatment sites. These programs do not cover office visit co-pays or other costs associated with receiving treatment. Currently, PAN has travel assistance programs for patients with:

 

» Immune thrombocytopenic purpura (ITP)

» Metastatic prostate cancer

» Inherited retinal disease

 

 

    2. What kind of travel options are available to patients?

 

The type of travel assistance available to patients depends on services covered by the program and the distance that the patient must travel to a treatment site. Depending on the travel assistance program, covered services may include mileage reimbursement, car service, flights, trains, hotels and meals. Mileage will be reimbursed at the standard mileage rate determined by the IRS.

 

Covered services:

 

» ITP travel: transportation (mileage and parking reimbursement only).

» Metastatic prostate cancer travel: transportation, lodging and meals.

» Inherited retinal disease travel: transportation, lodging and meals.

 

 

    3. How can I qualify for the Travel Assistance programs?

 

The criteria for PAN's travel assistance programs are:

 

  1. The patient must be getting treatment for the disease named in the travel assistance program to which he or she is applying.
  2. The patient must have health insurance that covers his or her qualifying medication or product.  
  3. The patient’s medication or product must be listed on PAN’s list of covered medications.
  4. Patient must be required to travel more than 20 miles (one way) to receive his or her prescribed treatment. Exceptions to distance requirements are made for patients living in large metropolitan cities and are noted below.*
  5. The patient’s income must fall at or below 400% or 500% of the Federal Poverty Level.
  6. The patient must reside and receive treatment in the United States or U.S. territories (U.S. citizenship is not a requirement).

*Exceptions:

NY, NJ, PA: New York, Newark, Jersey City

CA: Riverside, San Bernardino, Ontario
CA: Los Angeles, Long Beach, Anaheim

MI: Detroit, Warren, Dearborn
IL, IN, WI: Chicago, Naperville, Elgin

WA: Seattle, Tacoma, Bellevue
TX: Dallas, Fort Worth, Arlington

MN, WI: Minneapolis, St.Paul, Bloomington
TX: Houston, The Woodlands, Sugar Land

CA: San Francisco, Oakland, Hayward
PA, NJ, DE, MD: Philadelphia, Camden, Wilmington

AZ: Phoenix, Mesa, Scottsdale
DC, VA, MD, WV: Washington, Arlington, Alexandria

CA: San Diego, Carlsbad
FL: Miami, Fort Lauderdale, West Palm Beach

FL: Tampa, St. Petersburg, Clearwater
GA: Atlanta, Sandy Springs, Roswell

AZ: Phoenix, Mesa, Scottsdale
MA, NH: Boston, Cambridge, Newton 

MO, IL: St. Louis
CA: San Francisco, Oakland, Hayward

MD: Baltimore, Columbia, Towson
AZ: Phoenix, Mesa, Scottsdale

 

    4. Will PAN’s Travel Assistance programs support the travel expenses of multiple treatment visits? 

 

Yes. Travel assistance programs cover expenses across multiple treatment visits.

 

    5. Once I am enrolled in a travel assistance program, how do I set up my travel?

 

  1. Once you enroll in a travel assistance program, a travel representative will contact you and your physician’s office to verify your information.
  2. You will receive a travel debit card in the mail within 10 to 15 days.
  3. Once you receive your new travel debit card, a Visa Prepaid Card, call the PAN Foundation to activate it.
  4. Once activated, you can begin using the card to make travel arrangements for your medical treatments.

Benefits of the PAN Foundation travel debit card include:

 

»  Authorization to make purchases for travel expenses yourself, without prior approval from the PAN Foundation. It is no longer necessary to contact the PAN Foundation to make travel arrangements.

 

Covered services:

 

- ITP travel: transportation (mileage and parking reimbursement only).

- Metastatic prostate cancer travel: transportation, lodging and meals.

- Inherited retinal disease travel: transportation, lodging and meals.

 

 

» Ability to check your available balance, review your transaction history and download monthly card statements any time at www.pexcardholder.com

 

    6. How will I pay for my travel expenses?

 

You can pay for your travel expenses with your travel debit card. Activate your travel debit card immediately, and be sure to use it to make any covered travel arrangements. 

 

    7. Can I receive co-pay assistance and a travel assistance at the same time? If so, how can I apply?

 

Yes, you can receive both co-pay and travel assistance grants if you meet each program’s eligibility criteria. Please contact PAN for more information.

 

8. Who should I contact if I lose my card?

 

If you lose your travel debit card, you can contact PAN at 866-316-7263, or PEX at 866-685-0898.

 

9. Is there a list of approved locations where I may use my card?

 

Yes. Use this tool to search for merchants that will accept the card: https://www.visa.com/supplierlocator/search/index.jsp.

Please note, your card is restricted to the covered services within your travel assistance program. If your preferred location is not available on this list, please contact the PAN Foundation to see if it may be covered.

 

10. Who can I contact for help using my card?

 

You may contact PEX at any time for assistance with your card at 866-685-0898.