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PAN's Travel Assistance Services

1.     What is the Travel Assistance program?

PAN Travel Assistance programs are designed to help people get to and from their treatment sites, regardless of their insurance status.


Currently, PAN has Travel Assistance programs for Castrate Resistant Prostate Cancer (CRPC) and Idiopathic Thrombocytopenic Purpura (ITP) patients.


2.     What kind of travel options will be available to patients?

Travel options depend on the distance that the patient must travel to a treatment site and the services covered by the program. Options include mileage reimbursement, car service, flights, trains, hotels, and meals. Mileage will be reimbursed at the standard mileage rate determined by the IRS. The meal allowance will be determined by a per diem based on the length of travel.


·       CRPC Travel: Transportation, Lodging, and Meals.

·       ITP Travel: Transportation (mileage reimbursement only).


3.     I have a doctor’s appointment scheduled. How do I set up my travel?

Once the travel associates know the schedule of your treatment dates, they can work with you to coordinate travel to the treatment center. All travel plans must be reviewed and approved by you. An itinerary will be mailed to you once travel services have been scheduled.


4.     Will the Travel Assistance program support the travel expenses of multiple treatment visits?

Yes, expenses are covered across multiple treatment visits.


5.     Is there a minimum travel distance required to qualify for the Travel Assistance program?

Yes, patients must travel more than 20 miles from their home to the treatment site to qualify for the Travel Assistance program. Exceptions will be made for patients living within the city limits of select Metropolitan areas. The distance requirement is five miles for patients in these areas.



·       CRPC Travel: Los Angeles, CA; Washington, DC; Atlanta, GA; Chicago, IL; New York, NY; Philadelphia, PA; Houston, TX.


·       ITP Travel: Phoenix, AZ; Los Angeles, CA; Riverside, CA; San Diego, CA; San Francisco, CA; Washington, DC; Miami, FL; Tampa, FL; Atlanta, GA; Chicago, IL; Boston, MA; Baltimore, MD; Detroit, MI; Minneapolis, MN; St. Louis, MO; New York, NY; Philadelphia, PA; Dallas, TX; Houston, TX; Seattle, WA.


6.     How will patients pay for their travel expenses?

Patients will receive a debit or credit card in the mail, depending upon the program. The cards will be proactively loaded with the approved funding amount prior to the treatment dates. The card is reusable and will be reloaded if a second grant is allocated to the patient.


When to expect the debit or credit card:

·       CRPC Travel: Patients will receive the debit card in the mail within one week of scheduling their travel.

·       ITP Travel: Patients will receive the credit card in the mail within one week of enrolling in the program.


7.     Will patients be eligible for additional assistance if they exhaust the benefit cap within their eligibility period?

Yes, PAN travel assistance programs are second-grant eligible.


8.     Can I receive grant benefits from co-pay assistance and a travel assistance program at the same time? If so, how can I apply?

Yes, you can receive both co-pay and travel assistance grants if you meet each program’s eligibility criteria. Feel free to inquire with the Patient Access Network case managers or travel associates regarding both programs.


9.     What is the contact information for the Travel Assistance program?

PAN travel associates are available Monday through Friday, 9 a.m. to 8 p.m. EST at (866) 316- 7263, press option 6.