|Who We Are|
|Board of Directors|
|Annual Reports and Financials|
|Office of Inspector General Advisory Opinion|
June 10th, 2009
The results were part of a 2009 patient survey to determine the effects of the economy, the impact of PAN assistance on patients’ lives and their satisfaction with PAN services. PAN helps insured individuals make copayments for medications for 21 specific diseases, including certain cancers and a number of chronic illnesses.
“Our patients do have health insurance; many have Medicare, and yet they still can’t meet all the out-of-pocket costs required for life-sustaining medications,” said Lyn Boocock-Taylor, chair of the PAN Board of Directors. “The needs of our patients and of the estimated 25 million underinsured people nationwide simply must be considered in the current health care reform debate.”
For a number of patients struggling to meet medical costs, timely PAN help sometimes means the difference between life and death, as a cutaneous T-cell lymphoma patient from Colorado wrote: “I was dying because I did not have the means to fight my cancer…thanks, thanks, thanks.”
For others, like a rheumatoid arthritis patient from Texas, PAN’s assistance eliminated their need to make tough financial choices, saying that: “[With PAN help] I do not have to choose my treatment over other bills that need to be paid.”
Patients receiving PAN assistance also reported a striking 28 percent increase (from 71 to 99 percent) in their ability to comply with physicians’ medication orders, because of their copayment assistance for vital medications and infusions. Failure to take prescriptions as prescribed often disrupts the medication’s helpful effects and can lead to negative consequences such as hospitalization.
Patients said that the copayment assistance reduced family financial and emotional strain, improved their overall health and ability to take medications as prescribed and sometimes sufficiently improved their health allowing their return to work or education.
Additionally, PAN enjoys a patient satisfaction rate of 97%. Patients say that PAN’s professional case managers staffing the call center are compassionate and helpful.