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Privacy Policy

Notice of Privacy Practices

Effective as of March 1, 2009

Introduction

Patient Access Network (PAN) Foundation respects that the privacy of your personal information is important to you. We have developed this privacy statement to let you know how the Information (as defined below) that we collect about you will be used. In the event we make any changes to this privacy statement we will post the revised policy on this web site together with the date on which we made the most recent changes. We ask that you revisit this privacy statement to be sure that you are familiar with our current policies because the revised policy will apply to you.

Collection of Information

PAN may collect personally identifiable information about our patients, such as name, address, telephone number, e-mail address, income, or other similar information ("Information") when you voluntarily submit it or when you give permission to others to submit it. Information submitted under "How to Apply" is only used for pre-screening to see if you meet the eligibility criteria for assistance from one of our disease funds; however the information is not stored in our databases until you mail in the application.

Through our web sites, PAN also collects non-personally identifiable information relating to such matters as: the total number of visits to our web sites, the number of visitors to each page of our web sites, the Internet Protocol (IP) addresses of our visitors, and the time spent on our web sites. We use this information to understand how our visitors use our web sites so we can improve the customer experience. We may also use your IP address to help diagnose problems with our servers, and for purposes of system administration. From time to time we may also share non-personally identifiable information with others.

We gather aggregate data about visitors to our web sites for purposes of improving our web sites, and also for market analysis. We may provide information from our web sites in aggregate form without personally identifiable information to third parties. Any third party that receives aggregated data must agree not to attempt to re-identify the persons to whom it belongs.

If you contact us to report on your experience, or the experiences of your patient, with the use of our service, we may contact you for follow up information.

PAN reserves the right to share your Information in order to respond to authorized information requests of government authorities, the courts, law enforcement agencies or where required by law for corporate audits, or to respond to complaints or security threats.

Security

PAN uses reasonable technical and administrative safeguards to protect Information from unauthorized access, use, loss or destruction. Please be advised that although we have tried to create a secure and reliable site for you, the confidentiality of any Information, or communication or material transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when conveying personally identifiable information over the Internet. When disclosing any personally identifiable information, you should remain mindful that such information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognize that your use of the Internet and this site is solely at your own risk.

Cookies

PAN does not use cookies.

Minors

We do not knowingly collect directly any personal information from anyone under the age of 13, nor do we knowingly market our web sites to anyone under the age of 13.

Links

As a convenience to you, PAN may provide links from this web site to other web sites maintained by independent third parties. This privacy statement applies solely to the information collected on PAN's web site. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave PAN's site and to read the privacy policies of any web site that you may visit.

Contact Us

We welcome your questions and comments regarding this privacy statement and the use of your Information. You may also contact our Charlotte Office at 1.866.316.7263 to update or correct the information you have provided to us or to opt out of services that you may have previously signed up for. If you have any questions about this privacy statement or about our use of information, please contact our Washington Office at 202.347.9272