Highlights of 2011 Patient Survey
Patient Access Network (PAN) Foundation surveyed its patients in the summer of 2011 to determine patients’ satisfaction with PAN's services, the effect of copayment assistance on patient compliance and adherence and patients’ lives.
Key survey findings included:
• Less than 50 percent of respondents reported they were able to take their medications as prescribed prior to receiving financial assistance from PAN. With assistance from PAN, that number rose to 98 percent.
• 83 percent of patients said that expensive co-payments were their largest barrier to accessing treatment. Side effects, transportation and that they have few symptoms of illness were the next highest barriers to beginning or continuing their treatment.
• Patients said they benefited from PAN assistance in several ways:
- 62 percent experienced a decreased stress level,
- 75 percent had an increased ability to cover medical bills,
- 54 percent reported improved health and
- 6 percent were able to begin or continue employment or education.
• 97 percent of patients are “satisfied” to “extremely satisfied” with PAN services, reporting that “every question is answered patiently and professionally; with excellent communication, low wait times, fantastic phone personnel.”
To see the patient survey results presentation click here.